Shipping & Returns
SHIPPING POLICY
United Kingdom
Over £30 orders qualify for FREE 1st class Hermes parcel standard delivery.
UK Mainland
-
Next day delivery (1 working day): £6.00 on orders placed prior to 12pm, excluding weekends and Bank holidays.
-
Standard 1st class delivery: £2.26 / 1 - 2 working days after dispatch
-
Standard 2nd class delivery: £2.00 / 3 - 5 working days after dispatch
UK Offshore
(Scottish Highlands, Guernsey, Northern Ireland, Jersey and Isle of Man)
-
Standard 2nd class delivery: £2.00 / 9 - 10 working days after dispatch.
Europe
Over £45 orders qualify for FREE EU-Tracked & Signed delivery.
-
EU Tracked & Signed: £10.00 / 4 - 6 working days after dispatch.
USA, Canada
Over £80 orders qualify for FREE International - Tracked & Signed delivery.
-
International Tracked & Signed: £15.00 / 4 - 6 working days after dispatch.
Rest of the world
Over £120 orders qualify for FREE International - Tracked & Signed delivery.
-
International Tracked & Signed: £25.00 / 6 - 7 working days after dispatch.
Return & Exchange Policy
If you are not satisfied with your purchase, you can request a return or exchange within 14 days of the receipt if the product is in the original condition and packaging.
The product must be returned to us and you are responsible for the shipping and additional postage charges.
Please email to [info@osoon.co.uk] in advance of your intention to return or exchange a product, so that we can assist you with a smooth transaction.