Privacy & Cookie Policy

 

Last updated: 17 June 2021

We respect your concerns about privacy and value the relationship we have with you.

We use cookies to enable the proper functioning and security of our website and help us offer you the best possible online shopping experience. By clicking Accept, you consent to the use of these cookies for advertising and analytics.

What are cookies?

Cookies are a feature of web browser software that allows web servers to recognize the computer or device used to access a website. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated below only.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); , comments, feedback and product reviews.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support.

  3. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services. 

  4. To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors’ personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do we use cookies and other tracking tools?

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).

We use Google Analytics to track your preferences and to identify popular sections of our website. Use of Google Analytics in this way, enables us to adapt the content of our website more specifically to your needs and thereby improve what we can offer to you.

Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. In particular Google Analytics tells us:

  • your IP address (last 3 digits are masked)

  • the number of pages visited

  • the time and duration of the visit 

  • your location

  • the website you came from (if any)

  • the type of hardware you use (i.e. whether you are browsing from a desktop or a mobile device) 

  • the software used (type of browser)

  • your general interaction with our website; and

  • your search history (if you decide to use the search bar at the top of our page).

 

As stated above, cookie-related information is not used to identify you personally, and what is compiled is only aggregate data that tells us, for example, what countries we are most popular in, but not that you live in a particular country or your precise location when you visited our website (this is because we have only half the information-  we know the country the person is browsing from, but not the name of person who is browsing). In such an example Google will analyse the number of users for us, but the relevant cookies do not reveal their identities.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google Analytics, its purpose and function is further explained on the Google Analytics website.

For more information about Google Analytics cookies, please see Google’s help pages and privacy policy Google’s Privacy Policy and Google Analytics Help pages. For further information about the use of these cookies by Google click here.

 

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google Analytics, its purpose and function is further explained on the Google Analytics website.

For more information about Google Analytics cookies, please see Google’s help pages and privacy policy Google’s Privacy Policy and Google Analytics Help pages. For further information about the use of these cookies by Google click here.

How can you withdraw your consent?

 

If you do not want us to process your data anymore, please contact us at info@osoon.co.uk.

If you would like to access, correct, amend, or delete any personal information we have about you, please contact us at info@osoon.co.uk.

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Data Protection

The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR). OSOON Home Ltd is registered with ICO (Information Commissioner’s Office) under Data Protection Act 2018. For further information about the regulation by GDPR click here.